Here's an uncomfortable truth about how traditional IT support is priced: some IT companies make money when your systems break.
If you ask me, the old billable hour model is totally backwards. If you're comparing managed IT services pricing, it's the first thing to look at.
Managed IT services pricing: the problem with billable hours
When an IT provider bills by the hour, every problem is revenue. The more time they spend fixing broken tech, the more they earn. That creates the wrong incentive. There's little reward for setting things up properly in the first place, because a system that never breaks doesn't generate any hours.
For you, the client, that means:
- Unpredictable bills that are hard to budget for.
- Hesitation to ask for help, because every question costs money.
- A partner who benefits from your downtime, which is the opposite of what you need.
We threw out the whole model
We don't profit off your downtime. Instead, we give clients the peace of mind of a predictable monthly investment in their success.
Because our fee doesn't go up when something breaks, our incentives point the same way as yours. We only do well when your systems are secure, productive and running smoothly. That pushes us to:
- Set up your workspace properly from the start.
- Fix the root cause of problems, not just the symptoms.
- Spot issues early, before they turn into downtime.
Why predictability matters
A predictable monthly fee makes budgeting simple. It also changes how your team works with us. When people don't have to worry about the clock, they ask questions early, and small issues get solved before they grow.
A partner who wins when you win
Whoever supports your technology, look at how they get paid. It tells you a lot about what they're really motivated to do. It's the same idea behind why our clients are the heroes.
Teams deserve a technology partner who only wins when they win.
What this changes for your team
When there's no meter running, the relationship feels different. Your team can reach out with a quick question without wondering what it will cost, and they talk to the people who built their system. We can spend time on prevention, like reviewing settings or tidying up permissions, because that work keeps you running smoothly. Everyone is focused on the same goal.
Quick recap
- Billable hours reward IT providers when things break.
- A predictable monthly fee lines our success up with yours.
- That means more prevention, fewer surprises and simpler budgeting.
Want to see what working with us looks like? Explore our Google Workspace services.
